Shipping & Returns

Shipping & Returns (Policy)

We currently shipping via Canada Post Xpresspost and Expedited services.

Shipping to a PO Box

If you have a P.O. Box address, your order will be delivered to the nearest postal outlet.  You will receive a card indicating the location of the postal outlet where the order can be picked up by a person who is 19 years or older. Identification for proof of age may be required.

Shipping Outside of Ontario

We are able to ship across Canada.  However, shipments outside of Ontario cannot be processed using our on-line store.  Please contact us directly to place an order outside of Ontario.

Damaged Shipments

We package our shipments to standards higher than the Canada Post requirements.  However, on rare occasions, some items may become damaged in transit. When you receive your boxes, please do not sign for any boxes that appear to be damaged.  We will immediately ship you a replacement at our cost and launch an investigation with Canada Post. Boxes that you do not sign for will come back to us via Canada Post for inspection.

Incorrect Shipments

We strive for 100% accuracy.  However, errors are possible.  If we have made a mistake on your order, please notify us immediately.  We will ship you an adjustment order at our cost. For shipments of alcoholic products:

  • A person 19 years of age or older will be required to sign to receive the order.
  • If there is no one 19 years of age or older available to receive the order, the Canada Post representative will deliver the order to the nearest postal outlet. You will receive a card indicating the location of the postal outlet where the order can be picked up by a person who is 19 years of age or older.
  • The Canada Post representative may ask to see valid identification to prove age.

What is the return policy for bottled products

In-­Store Purchases: With a valid proof of purchase (an original cash register receipt), any bottled product may be returned for exchange only, provided the item is unopened, in saleable condition and was purchased in the last 14 days. The product will be exchanged for an item at the original purchase price shown on the receipt.

Online Purchases: With a valid proof of purchase (an email invoice), any bottled product may be returned for exchange only, provided the item is unopened, in saleable condition and was purchased in the last 14 days. The product will be exchanged for an item at the original purchase price shown on the email invoice. You will be required to pay for any additional applicable shipping charges.

What does saleable condition mean?

The product must be in the original condition (unopened, label and capsule intact, etc.) that will permit the item to be re­sold.

What happens if the price has changed?

In­-Store Purchases: If the price changes between the time you purchased a product and the time you return it (provided the return is made within 14 days of purchase), the difference, based on the amount indicated on your receipt, will be applied toward your new purchase that day. No refunds will be issued.

Online Purchases: If the price changes between the time you purchased a product and the time you return it (provided the return is made within 14 days of purchase), the difference, based on the amount indicated on your email invoice, will be applied toward your new purchase that day. No refunds will be issued.

Merchandise (Non­-Alcohol):  Please Note: Merchandise items in our giftware boutique such as glassware, decanters, corkscrews, wine racks, ice buckets, etc. are only available at our retail locations and cannot be ordered online.

I have a merchandise item I would like to return.

We offer exchanges only on any merchandise item with valid proof of purchase (an original cash register receipt), provided the item is unopened, in saleable condition and was purchased in the last 14 days. The merchandise will be exchanged for an item at the original purchase price shown on the receipt.

What happens if the price has changed?

If the price changes between the time you purchased a product and the time you return it (provided the return is made within 14 days of purchase), you will receive credit for the difference based on the amount indicated on your receipt. The credit will be applied toward your new purchase that day. No refunds will be issued.